ja9 Privacy Policy

This Privacy Policy ("Policy") describes our commitment and practices regarding the protection, collection, and use of personal information of users ("you" or "user") of the ja9 platform. By registering on or continuing to use the ja9 platform, you accept the terms of this Policy. For details on our overall service rules, please read the Terms and Conditions.

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ja9 collects only the information necessary for the safe and proper operation of the platform. We use data to improve the user experience, personalise services, and ensure security. We always avoid collecting excess or irrelevant information.

1.1 — Types of Data Collected

• Identity Information: Full name, date of birth, and national identity number (for KYC verification).
• Contact Information: Email address and mobile number.
• Financial Information: Details required for deposit and withdrawal methods (bKash, Nagad, Rocket, bank transfer).
• Device and Technical Information: IP address, browser type, operating system, and session data.
• Transaction History: Records of betting and gaming activity on the platform.

1.2 — How Data Is Collected

We collect data directly from you at registration, automatically during platform use (via cookies and log files), and during the identity verification process. When collecting data from third parties, we do so only for payment processing and fraud prevention purposes.

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Collected data is used only for specific, legitimate purposes. ja9 does not sell or rent your personal information under any circumstances.

2.1 — Purposes of Use

• Creating, managing, and verifying accounts.
• Processing deposit and withdrawal transactions.
• Providing bonuses, promotions, and cashback benefits.
• Providing customer support and resolving complaints.
• Platform security and fraud prevention.
• Meeting legal obligations and ensuring compliance.

2.2 — Marketing and Communications

With your consent, ja9 may contact you by SMS or email about new offers, promotions, or service updates. You may withdraw this permission at any time from your account settings.

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Your data is stored on secure servers. ja9 uses industry-standard encryption (SSL/TLS) to ensure your data is not accessible to unauthorised third parties during transmission.

3.1 — Technical Security Measures

• SSL encryption on all data transmissions.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Two-factor verification (OTP-based).

3.2 — Retention Period

Data is retained for as long as required by legal obligations and business guidelines. Even after an account is closed, certain data may be retained due to legal obligations.

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ja9 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:

4.1 — Third-Party Service Providers

• Payment Processing: bKash, Nagad, Rocket, and bank transfer providers receive only the information necessary to complete a transaction.
• Technology Services: Cloud hosting and cybersecurity providers with whom we have confidentiality agreements.
• Analytics Services: Anonymous, aggregated data is used to evaluate platform performance.

4.2 — Legal Requirements

It is our legal duty to disclose information in response to a court order or a valid request from a competent authority. In such cases, we provide only the data requested, nothing more.

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The ja9 platform uses cookies and similar tracking technologies. These help improve your experience, save login information, and monitor platform performance.

5.1 — Types of Cookies

• Essential Cookies: Required for the platform to function properly; cannot be disabled.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect anonymous data on visit patterns and user behaviour.

Cookies can be managed by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

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As a ja9 user, you have the following rights over your own data:

• Right of Access: You may request a copy of the data stored about you.
• Right of Rectification: You may request correction of inaccurate or incomplete data.
• Right of Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may ask for data processing to be paused until a dispute is resolved.
• Right to Object: You may object to the use of your data for marketing purposes.

To exercise these rights, contact us via live chat or email. We are always ready to assist in both Bengali and English. Learn about our other user protection commitments on the Responsible Gaming page.

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ja9 is for persons aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at registration. If it comes to our attention that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

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ja9's servers and data storage systems may be located in various countries. Wherever your data is stored, we ensure it is handled in accordance with the standards of this Policy and international data protection standards. Data protection is a mandatory requirement in our agreements with third-party service providers.

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ja9 reserves the right to amend this Privacy Policy as needed. Users will be notified in advance of any significant changes via email or through the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

If you have any questions about this Policy, contact us via our 24/7 live chat or by email. You can also visit our FAQ section for answers to common questions.

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For any privacy-related requests or complaints, contact us through the following:

• Live Chat: 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

This policy was prepared in Bengali. In the event of any linguistic dispute, the Bengali version shall be considered final. This policy is always available at https://ja9app.cam/privacy-policy.