Play responsibly,
stay within your limits
Playing at ja9 is entertainment — it is not an alternative source of income. We want every member to stay in control of their own budget and time, and to seek help when needed.
Our Commitment
ja9 believes that betting or playing casino games is enjoyable only when it results from an informed choice. We have put in place tools and policies to help our members play in a healthy and balanced way. On this page you will find how to set your own limits, recognise warning signs, and where to get help if needed.
Always remember before you play — there is no guarantee of winning. Only bet what you can afford to lose. Our Terms and Conditions contain full details on bonuses and betting rules — please read them carefully.
If any ja9 member feels that their playing habits are affecting their family or financial life, please contact us via 24/7 live chat or email. Our team is ready to assist in both Bengali and English. Your personal information is fully protected in accordance with our Privacy Policy.
For answers to common questions about responsible gaming, visit our FAQ page — it has clear information on setting limits, account breaks, and the self-exclusion process.
Some principles of healthy play
- Set a separate budget for playing and do not go beyond it.
- Avoid the urge to place more bets to chase losses.
- Take regular breaks while playing.
- Never bet with borrowed money or by drawing on your savings.
- Never put playing ahead of time with family, work, or other responsibilities.
- Avoid betting when you are drinking alcohol or under stress.
For those aged 21 and above only
All ja9 services — slots, live casino, cricket betting, and every other section — are for people aged 21 and above only. Age is verified when an account is opened and underage accounts are closed immediately. If you believe someone you know is playing underage, please let us know.
Tools for setting your own limits
ja9 offers several tools to help you stay in control. Contact our support team directly to use them.
Deposit Limit
Set a daily, weekly, or monthly maximum deposit amount. Lowering the limit takes effect immediately; requests to increase it have a set waiting period.
Session Time Limit
Decide in advance how long you will play in a single session. Once the set time is up, the system will automatically log you out.
Account Break
Temporarily close your account for a few days or weeks. During the break you will not be able to log in and no bonus offers will reach you.
Self-Exclusion
If you want to stop playing for an extended period, submit a self-exclusion request — from 6 months up to permanent. There is no option to reopen the account during this time.
View Your Play History
You can view your deposit, withdrawal, and betting history at any time. This information helps you understand your own patterns.
24/7 Support
Contact us at any time via live chat or email. The support team can also assist you with setting limits or submitting a self-exclusion request.
Sample Limit-Setting Form
This is an illustrative layout. Contact our support team to make changes to your limits.
Once your request is submitted, our support team will send a confirmation within 24 hours.
Warning signs of a problem
If any of the signs below feel familiar, consider seeking help. These are not signs of weakness — recognising a problem and asking for help is the right step.
- You feel a repeated urge to bet more and more to recover losses.
- You spend hours playing without having planned to and lose track of time.
- You lie to or hide things from family, friends, or colleagues because of betting.
- You rely on winning from bets to cover daily expenses or repay debts.
- When you try to stop playing, you feel restless, irritable, or have trouble concentrating.
- You are spending more time playing and less time with family or loved ones.
- You are betting with borrowed money or withdrawing your savings, and still cannot stop.
Where to get support
If you are struggling, you do not have to carry it alone. The options below may help.
ja9 Live Chat
Contact our support team via live chat at any time, day or night. Get help in Bengali for setting limits, taking an account break, or submitting a self-exclusion request.
Email Support
If you prefer written contact, send us the details by email. Our team usually replies within one day and your information is kept fully confidential.
Family and Close Ones
Talk openly with a family member or a trusted friend. Support from those close to you can often be the greatest source of strength.
Professional Advice
Seeking help from a mental health professional or counsellor is entirely normal. Professional guidance plays an effective role in dealing with addiction.
Account Security
If you think a family member is using your account, contact us. The support team can help you change your password or lock your account.
Financial Advice
If betting has put you under financial pressure, use the advisory services of a personal financial planner or your bank. Seeking professional help with debt management shows good judgement.